At Pounds to Go, customer satisfaction is our top priority. Please review our return policy below for digital and physical products.

Return Policy for Digital Products

Due to the nature of digital products, we cannot offer refunds or exchanges once the product has been downloaded, accessed, or delivered.

Exceptions:
Refunds or exchanges may be considered under the following circumstances:

• A duplicate purchase was made accidentally.
• The product was not delivered or is inaccessible due to technical issues on our end.

Return Policy for Physical Products

At Pounds to Go, we strive to ensure customer satisfaction with every purchase. However, certain physical products are fulfilled through third-party providers and are not eligible for returns or exchanges. Please review the details of our return policy for physical products below.

Non-Returnable Products

Products fulfilled by third-party providers cannot be returned or exchanged due to the following:

• These items are custom-made or printed on demand.
• Our third-party providers do not accept returns once the product has been produced and shipped.
• The unique nature of the production process does not allow for restocking or resale.

Contact Us

If you have any questions about our return policy, please reach out to us at:
andra@pounds-to-go.com